Frequently Asked Questions
Billing Questions
- When do I receive my bill and what does it cover?
- What are my payment options?
- How are returns credited to me?
- Am I ever required to pay a deposit when starting service?
1. When do I receive my bill and what does it cover?
We bill on the last day of the month for services received during that month. A reading fee and all related clip charges will appear on your bill as well as postage or costs for additional services.
2. What are my payment options?
We accept payment by check mailed to PO Box 873, Columbia, MO 65205. You can pay with a credit card by phoning 800-474-1111 with your invoice number and card information or you can get enrolled in our automatic credit card payment program in which your card is charged upon billing and a receipt and invoice copy are mailed to you. We also accept payments directly to our bank account by electronic transfer of funds. Please call Erin to set up EFT payments or to find out more about our automatic credit card payment plan.
3. How are returns credited to me?
Returns are verified by our customer service department and then added to a tally for the end of month billing. Your bill will show credits given for each return received during that month. Please do not give yourself credit to a bill you are currently paying when sending in returns. The returns will be credited on your next invoice.
4. Am I ever required to pay a deposit when starting service?
Each new account is required to pay a $50 set-up fee. If you leave and come back to us, you will not incur that charge again. However, we do occasionally require a deposit from clients that have caused collection issues in the past. Currently, we charge campaign accounts a $500 deposit that can be either credited toward their first few invoices or can be held and refunded upon cancellation of the account.
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